Customer Support – Video Quiz

Employee Test

Customer Support - Video Quiz

Welcome to Customer Support Video Quiz Test. Please attend the quiz in a quite place and with a stable internet connection. An use of unauthorized medium or any unfairness will violate the exam policy.

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Category: Customer Support - Video Quiz

1.  First step during a call center training-

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Category: Customer Support - Video Quiz

2. Mistakes to avoid during a call center training-

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Category: Customer Support - Video Quiz

3. When handling an angry customer

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Category: Customer Support - Video Quiz

4. How should you respond to customer complaints when you or your company is not responsible?

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Category: Customer Support - Video Quiz

5. If you or your company is responsible for any of the customer complaints-

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Category: Customer Support - Video Quiz

6. When apologizing to a customer complaint-

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Category: Customer Support - Video Quiz

7. What is the main reason for customer dissatisfaction?

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Category: Customer Support - Video Quiz

8. If a coworker is responsible for any customer complaint-

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Category: Customer Support - Video Quiz

9. If a customer wants to leave the company's services-

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Category: Customer Support - Video Quiz

10. At the end of every conversation with a customer-

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Category: Customer Support - Video Quiz

11.  A good practice of handling customer complaints-

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Category: Customer Support - Video Quiz

12. What key talents are necessary to succeed in the field of customer service?

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Category: Customer Support - Video Quiz

13. When responding to a customer complaint-

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Category: Customer Support - Video Quiz

14. After solving a customer complaint-

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Category: Customer Support - Video Quiz

15. During a customer service call-

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Category: Customer Support - Video Quiz

16. When a customer calls the service department, a good opportunity should be-

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Category: Customer Support - Video Quiz

17. What type of tone should be used during a customer service call?

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Category: Customer Support - Video Quiz

18. A customer experience is-

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Category: Customer Support - Video Quiz

19. During a conversation a customers wants-

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Category: Customer Support - Video Quiz

20. The first response to a customer should be-

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Category: Customer Support - Video Quiz

21. The greeting during a customer service should be-

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Category: Customer Support - Video Quiz

22. After an authentic greeting it is wise to-

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Category: Customer Support - Video Quiz

23. How should you acknowledge a customer's complaint?

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Category: Customer Support - Video Quiz

24. To build good relationship with the customer-

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Category: Customer Support - Video Quiz

25. Customer experience is all about-

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Category: Customer Support - Video Quiz

26. After appreciating a customers complaint-

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Category: Customer Support - Video Quiz

27. How to follow up all customers?

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Category: Customer Support - Video Quiz

28. After hearing all the complaints from the customer-

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Category: Customer Support - Video Quiz

29. While solving the complaint of a customer-

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Category: Customer Support - Video Quiz

30. A web chat response with a customer should be started with-

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Category: Customer Support - Video Quiz

31. Good way of handling web chat responses-

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Category: Customer Support - Video Quiz

32. A live chat customer service response can be-

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Category: Customer Support - Video Quiz

33. A canned response can also be used for-

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Category: Customer Support - Video Quiz

34. Benefits of canned responses-

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Category: Customer Support - Video Quiz

35. During a live chat session with a customer-

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Category: Customer Support - Video Quiz

36. A good way to save time during a live chat session-

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Category: Customer Support - Video Quiz

37. To solve a customer's complaint questions should be-

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Category: Customer Support - Video Quiz

38. How can customers be assured of your existence?

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Category: Customer Support - Video Quiz

39. What will you do in case of a customer thinking about their privacy invasion after an automated web chat pop up?

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Category: Customer Support - Video Quiz

40. How to refocus the reason for customers on visiting the site?

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